Who do I contact if I have a problem with the house after moving in?

In the unlikely event that the problem is a serious one, contact us immediately in all cases – eg. Boiler not working correctly, a tap is leaking/not working. If the problem is a minor one then please add to your list for your 6month snagging. - eg. Settlement cracks, Easement of doors etc.

What should I do if I have a problem after the 6 month period?

Any small defects and general wear and tear would be the homeowners responsibility, any fixture or installation problems need to be reported to Cumbrian Homes for inspection. Any non-installation issues with products in the home – kitchen appliances, boilers, showers etc – must be reported to the manufacturer and if it is still within their guarantee period they will arrange inspection and repair.

What is covered by my NHBC guarantee?

Your NHBC guarantee covers you for a variety of things for 10years from your certificate date. However, not every defect in the home is covered by the guarantee. In addition, NHBC have workmanship standards that must be met. For a full list of what is covered and what is not, please consult your documentation provided on handover – or visit www.nhbc.co.uk for details.

What is an Energy Performance Certificate?

The Energy Performance Certificate (EPCs) gives you information on your home's energy use and carbon dioxide emissions, they also provide a detailed recommendation report with suggestions on how to reduce energy use and carbon dioxide emissions.  
All homes bought, sold or rented require an EPC - for further information click here

What is Stamp Duty?

Stamp Duty is a tax imposed by the government – historically, a physical stamp on the applicable document. These days Stamp Duty Land Tax (SDLT) is a form of tax charged on all land transactions. The amount depends on the value of land/property being transferred. Current thresholds are 0% up to £125,000; 1% between £125,001 and £250,000; 3% between £250,001 and £500,000; and 4% £500,001 and over.